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Frequently asked questions.
Everything we get asked about the fiber, the science, how to wear it, how to stock it, and how to get it.
About Biotresse™Science & SafetyUse, Care & WearPricing & WholesaleShipping & ReturnsFor Braiders & Shop OwnersContact & Shipping info
About Biotresse™
Biotresse™ is the professional braiding fiber system engineered to the standards of cosmetic science. Most braiding hair is chlorinated vinyl synthetic fibers (Kanekalon by Kaneka), engineered for cost and volume, not for what happens at your scalp. Biotresse™ is a plant-derived fiber powered by Nourie Technologies™, with a responsive fiber system engineered to actively support scalp comfort from install to takedown. It is dermatologist-tested, validated hypoallergenic, and the only synthetic braiding fiber independently clinically tested for scalp health benefits.
Nourie Technologies™ is our proprietary fiber system, the innovation platform that makes Biotresse™ different from any other braiding hair on the market. It is a patent-pending platform that Biotresse™ uses under license, the same way professional haircare brands build on proven ingredient systems.
Plant-derived means the fiber core is sourced from fermented plant biomass rather than chlorinated vinyl synthetic fibers (Kanekalon by Kaneka). It does not mean it looks natural or unfinished. In our clinical pilot, participants preferred it over the leading chlorinated vinyl synthetic fibers (Kanekalon by Kaneka) not because it looked different, but because it felt different.
Biotresse™ is a product of Biotresse LLC, built on technology invented by Black women scientists. Patent-pending. Made in the USA. Powered by Nourie Technologies™.
Because it is a different product. Regular braiding hair is a commodity, no clinical testing, no performance standard. Biotresse™ has been independently tested, clinically validated, and engineered with a proprietary fiber system that actively works while you wear it.
Science & Safety
Two independent studies, both IRB-approved by a third-party hair and cosmetic science research firm. The hRIPT safety study (67 participants across two clinical trials, 5 weeks, zero adverse events) validated the fiber as hypoallergenic, non-sensitizing, non-allergenic, and dermatologist-tested. The efficacy pilot (double-blind, 12 weeks) found twice as many participants preferred Biotresse™ for overall scalp comfort vs the leading chlorinated vinyl synthetic fibers (Kanekalon by Kaneka). Cytotoxicity testing — independently confirmed free of heavy metals and volatile organic compounds (VOCs).
We cannot promise a zero-itch experience for every scalp, and any brand that does is overclaiming. What we can say: it is dermatologist-tested, validated hypoallergenic and non-sensitizing, and in an early study twice as many participants preferred it for overall scalp comfort.
Yes, Biotresse™ was designed with sensitive scalps in mind. Zero adverse events across 67 participants in two clinical trials. Validated hypoallergenic, non-sensitizing, non-allergenic, and dermatologist-tested. Cytotoxicity testing — independently confirmed free of heavy metals and volatile organic compounds (VOCs). If you have a known skin condition, check with your dermatologist first.
No. The Nourie Technologies™ fiber system is engineered to be invisible in use, it does not change how the hair handles, installs, or finishes.
Independent consumer-safety testing in 2025 and 2026 raised real concerns about chemicals in many popular chlorinated vinyl synthetic braiding hair products (Kanekalon by Kaneka). We built Biotresse™ on a plant-derived fiber, not Kanekalon synthetic, independently safety-tested in an IRB-approved study.
Five key plant-derived scalp-health ingredients: BioCapsule Oleosomes, Rosemary Extract, Niacinamide & Biotin Peptide Complex, Hydrolyzed Jojoba Protein, and PHA Complex. The full INCI listing will be published before launch.
Use, Care & Wear
Engineered for the same durability as professional braiding hair. In our clinical pilot, participants wore it for 12 weeks with no performance issues.
Yes. No special technique required. Tell your braider: "It is plant-derived braiding hair, dermatologist-tested, and there is clinical data showing it is better for scalp comfort than regular synthetic hair."
Biotresse™ is engineered to perform comparably to premium synthetic fiber across standard protective styles.
Care guidance ships with every order and lives on each product page. Follow the included guidance for best results. (Final care instructions to be confirmed with product team before launch.)
Exactly like professional synthetic hair, no special process, no residue surprises.
Pricing & Wholesale
Biotresse™ is sold by the bundle, 100g each, packed in pairs. Retail: 2 bundles ($45), Install Set of 4 ($90), Full Set of 6 ($135). One color (Onyx 1B), one length (40" unfolded) at launch. Braider wholesale tiers are available when you register on the For Braiders page.
Yes. Braiders can register for braider pricing through the For Braiders page (/pro). Wholesale starts at a low minimum, well below the industry norm, and does not require a cosmetology license or a shop. Pricing details are shared when you register.
At launch, one color (Onyx 1B) and one length (40" unfolded). Additional colors and lengths are in development.
A pair of bundles is our sample. Try one install on your own head before you stock a case.
Shipping & Returns
Across the United States. (International to be confirmed.)
Orders process in 1, 2 business days, arrive within 3, 5 business days.
Yes, you will get a tracking link by email when your order ships.
Unopened items within 30 days. Opened hair products cannot be accepted for hygiene reasons, but damaged orders are replaced fast.
Email a photo within 7 days. We will replace or refund, your choice.
For Braiders & Shop Owners
You do not have to sell it, you just have to know it. "This is what I use now. It is plant-derived, dermatologist-tested, and more comfortable than regular synthetic hair."
"It is more expensive because it is a different product, plant-derived, dermatologist-tested, designed to be more comfortable." For anyone who has had itch or irritation, price is rarely the real objection.
Both models work. Stocking gives you control over what touches your client's scalp and adds retail margin to every install.
Braider pricing is meaningfully below retail. Exact margins are shared when you register. The full margin breakdown is shared when you register.
Biotresse™ has been through an IRB-approved hRIPT safety study with 67 participants across two clinical trials, zero adverse events, validated hypoallergenic, non-sensitizing, and dermatologist-tested. Cytotoxicity testing — independently confirmed free of heavy metals and volatile organic compounds (VOCs). If a client ever experiences an unusual reaction, contact us and we will follow up directly.
Authentic Biotresse™ packaging carries the Nourie Technologies™ seal and clinical credential callouts. If something looks off, contact us.
Contact & Shipping info
Talk to us
- General
- care@biotresse.com
- Wholesale & cases
- care@biotresse.com
- Press & partnerships
- press@biotresse.com
- Response time
- Within 1 business day
Shipping at a glance
- Processing
- 1, 2 business days
- Standard delivery
- 3, 5 business days · tracked
- Case orders
- May ship separately
- Returns
- Unopened 30 days · damaged orders replaced fast
